Privacy Policy

Introduction

MSF Easy Solutions Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and protect your information when you use medical-negligence-team.co.uk.

Who We Are

Medical Negligence Team is a trading style of MSF Easy Solutions Ltd.

We act as an introducer service and are authorised and regulated by the Financial Conduct Authority (FCA) in respect of regulated claims management activities.

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: info@msfeasysolution.co.uk

What Data We Collect

We may collect and process the following types of personal data:

Enquiry Information

• Name
• Phone number
• Email address
• Postcode
• Details about your medical treatment or claim

Technical & Usage Data

• IP address
• Browser type and device information
• Pages visited and time spent on site (via analytics tools)

Marketing & Tracking Data

Data collected via cookies and tracking technologies such as:

• Google Analytics
• Google Ads
• Meta (Facebook & Instagram)
• TikTok

Call Tracking Data

Information relating to phone enquiries, including call recordings (where applicable)

Email & Communication Data

Information provided when subscribing to emails or engaging with communications

How We Use Your Data

We use your data to:

• Process your enquiry and assess whether it may be suitable for referral
• Connect you with authorised solicitors or Claims Management Companies (CMCs)
• Communicate with you about your enquiry
• Provide customer support
• Send marketing communications (only where you have consented)
• Improve our website, services, and user experience
• Measure advertising performance and optimise campaigns
• Comply with legal and regulatory obligations, including FCA requirements

Sharing Your Data

We may share your personal data with:

Solicitors & Claims Management Companies

To assess and potentially handle your case.

Service Providers

Including IT, hosting, CRM systems, and call tracking providers.

Advertising & Analytics Platforms

Such as Google, Meta (Facebook), and TikTok for marketing and performance tracking.

We do not sell your personal data to third parties.

Legal Basis for Processing

We process your data under the following lawful bases:

• Consent – for marketing communications and non-essential cookies
• Legitimate Interests – to process enquiries, improve services, and operate our business
• Legal Obligation – to comply with regulatory requirements

Data Retention

• Personal data is stored securely within the United Kingdom (or appropriate safeguards apply if transferred)
• We retain data for up to 6 years to meet legal, regulatory, and FCA requirements
• After this period, data is securely deleted or anonymised

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Restrict processing
• Request data portability
• Object to processing, including marketing

To exercise your rights, please contact: info@msfeasysolution.co.uk

Cookies

We use cookies and similar technologies to:

• Improve your browsing experience
• Analyse website usage
• Deliver relevant advertising

You can manage your cookie preferences through your browser settings or our cookie banner. For more information, please see our Cookie Policy.

Marketing Communications

You will only receive marketing communications if you have opted in.

You can unsubscribe at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly

Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

Regulatory Information

Financial Conduct Authority (FCA): We are authorised and regulated as a Claims Management Company

Information Commissioner’s Office (ICO): You have the right to lodge a complaint with the ICO if you believe your data has been handled improperly: https://www.ico.org.uk

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements.

Any updates will be published on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or your data: info@msfeasysolution.co.uk